UK - British Gas Homecare Telephone Numbers Explained By Contact Them

During challenging weather conditions, such as “cold snap” across the UK or, as in February 2018, when the whole of the UK was covered in snow there was a surge of people trying to contact the British Gas Homecare centre with either a large delay or without any success at all.

British Gas Call Centres received heavy criticism during the recent weather in the UK. The Daily Mail reported “Thousands of British Gas customers were left in the cold yesterday after its call centres collapsed and people could not get help with faulty and broken boilers.

The company effectively closed down two call centres in Scotland, with only a skeleton staff on duty, because the bad weather made it difficult for people to get to work.

There are reports that bosses told employees to stay at home to ‘look after their families’, however, the net effect was that people calling the company could not get through to anyone.

Many people calling Britain’s biggest energy company, including pensioners in distress, were left holding on the telephone line for hours as the chill swept through their homes.

And some even said they still haven’t managed to get hold of anyone on the emergency line for days.”

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Reports have also emerged that the company’s online chat option on its website is unavailable due to a staff shortage.

Viv Reitan, 66, who has rheumatoid arthritis and so is listed as a priority customer, was unable to reach British Gas after her boiler broke at 6 am yesterday.

The retired teacher, who lives in Rossendale, Lancashire, was in tears as she spoke about the difficulty of getting through.

‘It was just appalling. I tried time and again, but even if the call was answered the line went dead,’ she said.

‘I cannot help but worry for the many old people who may have had a broken boiler and had no way of getting through to British Gas. It has been terribly cold. People can die in these circumstances.”

In response to the criticism a British Gas spokesperson commented “It is an emergency in Scotland which means we only have a skeleton staff in our Scottish call centres. This is the coldest February since 2010 and our engineers have been in greater demand to help fix boilers and home appliances.

‘Our colleagues are going above and beyond to help meet customer demand – engineers have voluntarily walked to appointments when it’s unsafe to drive and customer services colleagues have been working overnight in our contact centres to help answer incoming calls. This week our engineers are expected to visit 170,000 homes.

‘We are asking customers to understand the need to only call us if it’s absolutely essential.

‘We would advise customers experiencing issues with frozen pipes or those requiring any other further information to visit our website britishgas.co.uk”

Click here for Contact Them's, UK Telephone Directory List of British Gas Numbers to get you through to the right department quickly: contactthem.co.uk/british-gas-homecare-number/