United Kingdom, May 24, 2013 -- Originally aiming to improve their Health & Safety, notably for any lone workers, Apex Lifts started fitting the Quartix vehicle tracking system in 2007 and have since gradually been installing the tracking systems to the remainder of their fleet. Since there was an element of lone working associated with some engineers, it was important to know where their employees were at all times and to be able to see in real-time what jobs they were completing. In addition to the safety aspect, Apex Lifts also use the tracking system to monitor employees’ time sheets.Today, the vehicle tracking system is used extensively across all departments. The call desk co-ordinators use the live tracking throughout the day to see where the engineers are and utilise the Address Search to monitor the engineers in the closest proximity to the breakdown site. This is also essential to apply a swift response to passenger ‘trap-ins’. The live tracking on Google Maps includes Map, Satellite and Street views as well as live traffic information, enabling their co-ordinators to plan trips and despatch jobs efficiently. “It helps us to be very responsive and always improve our customer service,” says Mick Holderness, Production Director at Apex Lifts. “If we have an engineer who is 20 miles away and one who is 2 miles away, we need to send the right engineer to the job. We want to reduce the time someone is stuck in a lift so it is crucial to despatch the closest vehicle to a site.”
For further information regarding Quartix vehicle tracking systems, contact Nia Williams, sales manager, Quartix. Telephone 0870 013 6663.
Contact:
Claire Alleaume
Quartix Ltd
Chapel Offices, Park St
Newtown, Powys, SY16 1EE
United Kingdom
0870 013 6663
info@quartix.co.uk
http://www.quartix.co.uk