“AustraliaBPO is delighted to have the opportunity to respond to the requirement for a solution that will dramatically increase the sales volume , provided with excellent customer service delivery”, says Arron Mellick, CEO of AustraliaBPO. Delivering excellent customer service makes the customer more than satisfied and make them to come back again to avail a certain product or service. It greatly affects the relationship of the company with its prospective customer and even the existing ones.

Talking to a customer may be easy, but making into the customer’s decision and persuade him is the real thing. Customers nowadays would like to share their customer service experience by posting it on social media sites. They use the latest technology to rant about how they received poor or good customer service.

Staff (personal relationship) + customer = excellent customer service

According to Mr. Mellick, customer service is an aspect where they serve, support and provide solutions to all customer concerns and issues to ensure continuous customer patronage and business continuity as they are the “Life Blood of the AustraliaBPO’s continuing worldwide enterprise.

“We acknowledge the concerns of our staff as well. We believe that the main key to deliver an excellent customer service is to equip our staff with adequate knowledge and prudent tactics. Our staff makes the customers happy and also we make our staff happy as well. With that said, it would add up in the elements of delivering excellent customer service”, says Mr. Mellick.

“It’s actually the staff that builds the relationship between the customer and the company”, he added. So it is fair enough to reward them according to their performance.

Increase in efficiency and productivity

“AustraliaBPO can help to increase the efficiency and productivity of your business through our exceptionally skilled staff”, says Mr. Mellick.

According to him, AustraliaBPO will provide their client with 40 hours worth of cell center services absolutely FREE!

“Just let us know how your business works and how do you want us to present your business in your target market”, he added. The client can get their own dedicated staff for a total of 4 weeks for the price of 3 when they signed up with any of AustraliaBPO call center services available for a total of 120 hours.

About AustraliaBPO

AustraliaBPO is a 100% Australian-owned company and have been involved in call center and BPO industry for over 10 years. AustraliaBPO was established in 1996 and has successfully operated in USA, Australia and Philippines.

Its outsourcing services range from inbound call center services, outbound call center services, back office services and call center seat lease service. AustraliaBPO has additional services such as website development, content writing and SEO.

To learn more about AustraliaBPO’s services and other offers, visit www.australiabpo.com or www.australiacallcentres.com.

Contact:

AustraliaBPO Business Development Management

Australia: 1300-368616

USA: 1305 260 6937

Philippines: +63 927-226-5962

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