Ultra-low cost air carrier Ryanair maintains a track record of on-time flights, which is why it remains as Europe’s number one customer service airline. The airline may be ranked as Europe’s number one customer service airline, but this level of customer service is not matched when it comes to Ryanair flight delay claims. Ryanair do not maintain a very good relationship with customers when problems arise and so it is a rather bold statement to say that Ryanair is ranked number for customer service. Yes, the airline can rightly say that they set a new record last year, with 94% of Ryanair flights arriving on-time. But for the few flights that are delayed, the same level of customer service should be applied. A passenger is entitled to claim flight delay compensation for a flight delay of 3 hours or more. A delay any less than 3 hours would not qualify for compensation under European Regulation 261/2004. Even though Ryanair have such a great track record of on-time flights, with 94% on-time flights in 2013 and 93% on-time flights in 2012, there is still a vast number of Ryanair delayed flight compensation claims that are currently ongoing. During a recent survey, that used an online poll in order to receive information about current flight delay or cancellation claims, it was found that 198 passengers currently have a compensation claim ongoing against Ryanair. Ryanair are not dealing with these 198 claims accordingly, the passengers are simply being pushed to one side. Airlines argue that the reason for the claims being put on hold for such a long period of time is because there is such a backlog they cannot keep up. When in actual fact, the airlines know exactly what they are doing. The airlines know that if they postpone the process for as long as they possibly can then a percentage of people (however small the percentage may be) will lose interest and give up. Each claim on average costs an airline 400 euros, and so even if 10 passengers give up the airline would have saved 4000 euros. Airlines will go to extreme measures to save money, this is the harsh reality of the situation.
If you have endured a long flight delay, or if you are looking to claim for Ryanair flight cancellation compensation then don’t hesitate to contact a flight delay refunds company to help you with what can sometimes be a very gruelling process. Companies such as Blueway Limited (www.flightdelayrefunds.com) strive towards reimbursing passengers with the compensation that they deserve, as quickly as possible. They will assess your claim for you and if the claim is valid, Blueway will process the compensation claim on your behalf, leaving you with nothing to do apart from enter the basic information required about the flight. Blueway Limited are experts in this field of work, collaborating with a team of legal professionals that will also play a major role in fighting your case in court. Don’t delays contact Blueway today!