Burnley, England, January 10, 2012 -- Marketing Manager Steven Johns explains, “We continue to seek for new technologies to provide only the most operationally efficient and reliable telephone service possible." So far, Tpad’s feature-filled predictive SIP Dialler service is one of the most advanced of its kind in the market, offering call centres expanded capabilities and more customizable options.A predictive SIP Dialler is an automated system whose function is to dial various telephone numbers picked out from a pre-loaded database and pass all successful calls automatically to waiting call centre agents. Due to this and the system’s ability to filter out unanswered calls as well as inactive numbers, call centres worldwide find that using predictive SIP Diallers greatly increases their agent talk time, call rates per day, and operations efficiency. The increased productivity has also led to a major increase in revenue and profitability in the business.
The call centre industry now welcomes yet another predictive SIP Dialler from Tpad. However, like most of Tpad’s products and services, Tpad’s predictive call centre dialler offers enhanced capabilities compared to other major players in the market, thus going beyond what is expected of such a service. Tpad’s Sales Director Simon Jones says, "We are offering more options that no other existing traditional systems can match, and this method allows businesses to enhance their services while taking even more advantage of their existing PBX and VoIP investments."
Aside from its normal functions, blended call centre diallers from Tpad are designed to assist in the full management of call centre operations. It can organize leads, sales, call-backs, and even a do-not-call database to make sure all calls are fully targeted. Therefore, the call centre industry, beginning at agent level to manager level, expects to benefit from the service. Another highly useful feature is the program’s ability to produce live real-time reports that assist in the monitoring and evaluation of agent productivity and overall call centre operations.
Despite the enhanced features of Tpad’s predictive SIP Dialler, Tpad maintains a more cost-efficient positioning for its service by offering it at a reasonable investment. "Companies will continue to seek to improve their communication, and they will find that this communications technology offers one of the most inexpensive solutions that perfectly meet their needs," explains Tpad Marketing Manager Steven Johns. Due to this, Tpad also promises a quick return of investment for its customers.
Marketing Manager Johns goes on to say, "We are confident that if companies hire us to deploy SIP into their systems, with our many flexible options at varying rates, return of investment can be assured in less than six months.”
Contact:
Steven Johns
Marketing Manager
Tpad
Time Technology Park
Burnley, Lancashire BB12 7TW
+44 (0) 845 122 1746
Steven.Johns@tpad.com
http://www.tpad.com