Towne Answering Service, a live telephone answering service provider, announced that it has introduced an advanced-technology secure text messaging service for its clients in the medical community. The technology, which was originally developed for government entities, can be integrated into smartphones to obtain HIPPA compliant messaging services. The newly introduced service, which integrates the secure paging product OnPage by OnSet Technologies, enables medical professionals to receive encrypted messages with extended character content, including automatic ‘read receipt’, thereby reducing follow-up expenses. Although originally developed for the medical community, the service is now available for any business that is on a mission to improve its service response time through Towne Answering Service.
Towne Answering Service has earned the gold site certificate for their contribution to the answering service industry. The company has developed a state-of-the-art infrastructure, which includes multiple in-house backup, two generators, three internet providers, three phone companies, two phone switches, duplicates of every key piece of equipment, encrypted off-site data back-up, and much more. Its hiring process includes proficiency testing, personality assessment, and other several other steps. It also provides training to improve proficiency and industry-specific knowledge among its staff. The training provided by Towne Answering Service includes a written training program, with specific complex account training and special testing.
The company offers business solution packages tailored to specific requirements of each of its clients. The different packages provided by Towne Answering Service include packages for business development, intelligent voicemail, receptionist overflow and others. The company has an extensive customer base, including clients from different industries. One of satisfied clients of the company, Nancy Mascaro, office manager of North Penn Endodontics, said, “We have been very pleased with the service we receive from Towne. The service they provide has exceeded our expectations...”
About Towne Answering Service: Established in 1968, the company has been providing live answering and messaging services to the medical and professional communities of PA, NJ and DE for 44 years. Their end-to-end answering services include message dispatching, appointment coordination, order taking, customer support service, disaster recovery, web integration, 24/7 live operator providing service, virtual office and front desk service, and more.
Contact Info.
Towne Answering Service, Inc.
208 North Main Street
Souderton, PA, 18964
Tel No: 215-723-4316
E-mail Id: ccrowne@towneanswering.com
http://www.towneanswering.com