WebGreeter®, the leading live chat support & software provider, unveils another stellar service i.e. integration of its live chat solution to the Facebook pages. The service is available now for WebGreeter clients, giving customer, for the very first time, the ability to access given Facebook page and directly connect with company’s representatives for richer interactions. Through WebGreeter chat software, live chat operators can engage with customer visiting a company’s Facebook page and proactively extend an offer based on visitor’s profile and ongoing communication. Once the visitor initiates chat with a business representative, related information about the customer (based on his/her Facebook profile) is made available to the representative. Considering the customer’s digital persona, business representatives can offer better customer experience and increased revenue. “To deliver highly personalized chat experience and to increase business revenue, WebGreeter has taken this step,” says Catherine Taylor, Marketing Manager at WebGreeter.
Integration with Facebook is a valuable addition, as most of the people love finding their favorite brands on this social networking website as compared to other search engines. It will help users directly interacting with website representatives and placing their orders, instead of browsing websites after visiting company’s Facebook. It will not just save customers’ time but will also save them from additional efforts. “Social commerce demands businesses to discover new technologies to meet the needs and expectations of socially-connected customers,” says Catherine. Seeing the popularity of this social networking website, WebGreeter has taken this step,” she adds further.
About WebGreeter: WebGreeter believes in providing comprehensive live chat solution for every e-commerce website 24/7, 365 days a year. The specialized staff helps you keeping visitors on your website, up sell your products and improve online conversions. The services are available in French, German, English, Spanish and Arabic.
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Hassan H. Khan
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Hassan@LiveAdmins.com
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