According to a recent report published by Grand View Research, Inc., the global AI agents market is projected to reach a value of USD 50.31 billion by the year 2030, experiencing a robust compound annual growth rate (CAGR) of 45.8% between 2025 and 2030. This significant market expansion is being propelled by ongoing advancements in artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) technologies. AI agents—such as chatbots, virtual assistants, and systems capable of autonomous decision-making—are seeing increased adoption across various sectors, including healthcare, finance, e-commerce, and customer service.Organizations are increasingly turning to these AI solutions to enhance operational efficiency, reduce operational costs, and deliver improved user experiences. The growing interest in automation, when combined with the rapid proliferation of big data and the widespread adoption of cloud computing, is acting as a catalyst for the accelerated development of the AI agents market. For example, in October 2024, Honeywell International Inc., a prominent U.S.-based technology firm, and Google Cloud announced a partnership to integrate AI agents into Honeywell Forge, the company’s Industrial Internet of Things (IIoT) platform. This collaboration is designed to improve autonomous industrial operations, enhance productivity, and support workforce upskilling. The initiative leverages Google Cloud’s Gemini AI technology to develop purpose-built industrial AI agents and introduce sophisticated cybersecurity capabilities.
A particularly notable trend within this domain is the emergence of Automated Customer Service Agents (ACSAs), which are significantly reshaping the AI agent landscape. In an effort to streamline operations, enhance customer satisfaction, and minimize expenses, many companies are implementing AI-powered customer service technologies as a key strategic focus. The rapid adoption and continuous evolution of ACSAs are fostering innovation, unlocking new growth opportunities, and redefining how businesses interact with their customers. One of the core advantages of AI agents lies in their capacity to manage multiple customer inquiries simultaneously, leading to substantially reduced wait times and improved service standards. This scalable efficiency is particularly advantageous for businesses handling high volumes of customer interactions, positioning AI agents as a cornerstone of contemporary customer service strategies.
Key companies include:
• Google
• IBM
• Salesforce
• Microsoft
• Amazon Web Services
• Meta
• NVIDIA
• Alibaba Group
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