The next webcast, What You Need to Know about TEM Service Level Agreements, is Wednesday, December 15 at 12 PM EST. Whether you are evaluating a TEM solution, you just bought a solution or you have one and you are seeking to improve performance, you need to think about Service Level Agreements (SLAs). Do not attempt to use standard boilerplate language from your lawyers. SLAs for TEM need to reflect the unique nature of TEM engagements. The presenters will seek to dispel common misconceptions regarding SLAs and provide best practices. Enterprises should register online for these webcasts at http://tiny.cc/p2j51.

Don Hobbs, product director of telecom services for Advantage IQ (http://www.advantageiq.com), a featured speaker for the upcoming webinar and TEMIA member, explains, “SLAs, are critical to the success of a TEM engagement for both the client and the TEM provider. Hobbs added, “SLAs with carriers for telecom services and SLAs with providers of TEM/WEM services are very different. One relates to performance of the communications environment, the other relates to business processes associated with that environment. As a result, selecting what to include in contracts, performance measures, reporting and remedies will vary. SLAs should promote positive outcomes for both parties because client protection is just a fallback position.”

Ken Vanderhorst, vice president of sales and marketing for Comstructure. (http://www.comstructure.com), a featured speaker for the upcoming webinar and TEMIA members stated, “SLA’s are absolutely essential to an effective and successful TEM implementation, moreover the actionable consequences of not performing to measurable SLAs provide additional ‘motivation’ to ensure that the TEM provider delivers on their SLA’s as promised. In other words, the promise of the SLA is only as good as the ability to deliver on it and the willingness to financially back the promise to do so.”

The upcoming webcasts will focus on fulfilling TEMIA's central mission of promoting the value of telecom expense management through education and marketing. Enterprises should register today for the webinar on SLAs at http://tiny.cc/p2j51 or go to the TEMIA website (http://www.temia.org/resources/webcasts) to register for this webinar and other upcoming webinars.

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TEMIA, the Telecom Expense Management Industry Association, was founded in late 2006 by the country's largest Telecom Expense Management (TEM) service providers that cumulatively manage $36 billion of telecom and data spend. Since that time, TEMIA has grown to 32 members with several international TEM suppliers with corporate headquarters overseas. TEMIA's mission is to raise awareness and knowledge of the benefits of TEM solutions, to improve the quality and value of TEM solutions through the development and promotion of industry standards, and to cultivate shared industry knowledge among TEM providers, business partners, telecom service providers, and enterprise clients. For more information about TEMIA please visit http://www.temia.org or info@temia.org.