In response, the Indonesian government moved rapidly to recover the affected infrastructure by collaborating with various parties, focusing on restoring road and communication access to ensure the affected residents can reconnect with their relatives and receive up-to-date information.

During the emergency, the Ministry of Communication and Digital Affairs focused on accelerating the restoration of telecommunications and internet connections. Within 24 hours, 707 towers were back to normal operation from the 2,463 towers that had experienced disruption as of November 28 at 7:00 a.m. Western Indonesia Time (WIB).

On Sunday, November 30, the Ministry's Telecommunications and Information Accessibility Agency (BAKTI), together with BNPB, the search and rescue (SAR) team, and the Indonesian National Armed Forces (TNI), mobilized equipment to several locations, providing internet service at the command posts of BNPB and the National Search and Rescue Agency (Basarnas).

The Republic of Indonesia Satellite-1 (SATRIA-1) has also been used to provide internet service in a number of disaster-hit regions, including Central Tapanuli in North Sumatra; North Aceh, Central Aceh, Lhokseumawe, East Aceh, and Aceh Tamiang in Aceh; as well as Agam and Padang in West Sumatra.

Communication and Digital Affairs Minister Meutya Hafid stated that cellular operators reported that 95 percent of base transceiver stations (BTS) in West Sumatra had been restored, while in North Sumatra, the progress had reached 90 percent.

"For Aceh, 60 percent of the towers remain inoperable due to electricity issues. The government, along with operators and PLN (state-run electricity company), continues to work so that services can return to normal immediately," she said while leading a coordination meeting in Medan, North Sumatra, on Monday, December 1.

Meanwhile, the Ministry of Public Works is prioritizing road repairs and the deployment of additional heavy equipment and personnel in collaboration with the Regional Disaster Mitigation Agencies (BPBD). To speed up the restoration of connectivity, the ministry has also installed Bailey bridges in priority areas.

“Our focus today is on opening connectivity from the northern coast of Sumatra toward Tapanuli. The route from North Sumatra to the west is not yet open, thereby hindering the distribution of aid. We are deploying all heavy equipment, and if more is needed, we will bring it in from the nearest unaffected provinces," Public Works Minister Dody Hanggodo said on December 4.

The government’s disaster response efforts have extended to the education sector. The Ministry of Primary and Secondary Education provided initial assistance in the form of school cleaning, as well as the provision of books and learning equipment. Furthermore, the government has prepared the replacement of damaged learning equipment, including interactive flat panels (IFPs).

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