On the helpline, a group of medical students and doctors are mapped. To lighten the workload on doctors, the helpline is divided into three stages.

At the first stage, medical students receive the calls and ask the callers about their symptoms. If Corona symptoms are registered, the case is transferred to the qualified doctors for further consultation, which is stage two. After medical consultation, the case is transferred to the third stage expert doctors. In the third stage, expert doctors prescribe medicines and further tests, depending on the condition of the patient.

On the helpline, the people can also get details about nearby Coronavirus test labs where they can get tested for COVID-19.

With telemedicine facilitated by such cloud-based helplines, doctors are well able to provide their expert consultancy without the need of patients visiting their clinics or hospitals. It helps the people get medical advice and support right on their phone and practice social distancing at the same time, which is a vital aspect of preventing the spread of Coronavirus.

During the pandemic, cloud telephony helplines are also coming to the rescue in helping various other healthcare institutions and volunteer organizations to efficiently manage public calls for support. Being a leading cloud telephony company in India, MyOperator has issued more than thirty of such helplines in a period of less than one month.

Using [FURL=https://myoperator.co/disaster-management-helpline]MyOperator cloud-based phone system[/FURL], organizations like AIIMS, [URL=https://www.briefingwire.com/pr/myoperator-medcords-the-startup-behind-aayu-app-join-hands-to-offer-corona-help-on-call]MedCords[/URL] (the company behind Aayu App that connects people in rural India with doctors and medical stores), Rashtriya Sewa Bharati, and many others have released dedicated Corona helplines facilitating telemedicine to lacs of Indians — empowering the nation to fight Corona harder and get through the tough times.