No More Phone Tag has an insatiable appetite for quality and customer satisfaction. For close to three decades, the company has been operating a call center for medical offices, healthcare facilities, and property management firms, big or small pan-USA basis. Streamlined service delivery is ensured 24/7/365 through the optimal mix of talent and technology. The call handlers are multi-lingual courteous, and well trained to provide appropriate response and top-notch customer service. Regardless of the time, the call handlers pick the call on the first ring, deliver personalized greetings, prioritize calls, and implement custom escalation processes specified by the client. On medical answering service, the spokesperson at No More Phone Tag recently stated, “Since the year 1991, No More Phone Tag has helped doctors and medical facilities stay competitive, project themselves as the best at what they do, and make their patients feel cared for. As the leading medical call center, we handle 300,000 calls monthly. Over 90% of doctors continue with us once trying us out, and 96% of clients leave us only when they quit their practice. With us, the healthcare answering services cost is low, as we charge $65 monthly. The price includes all individual calls, pages, patches, and minutes. No hidden charges are applicable.”
No More Phone Tag subscription package comes inclusive of call forwarding, transfer of high priority calls, voice messaging for call overflow, auto attendants, disaster recovery systems, transcriptions of voicemail, and web reports. The receptionist’s ability to transfer calls to cell phones is also ensured. The call center has the technological prowess to take a complete back up of any current system or have it replaced, if necessary. No More Phone Tag is HIPAA compliant, staying in line with HIPAA training and regulations to protect patients’ sensitive information. HIPAA compliance is mandatory for medical facilities and their business associates.
The spokesperson further stated, “No More Phone Tag manages calls round the clock and the year to help healthcare facilities address patient emergencies, head-on. We take calls during office hours, after hours, on weekends and holidays, in hectic scheduling times, or whenever clients cannot respond. Call separation is a crucial part of our job and we do it the way it should be. Our medically trained call handlers evaluate each call for its urgency and act accordingly. For truly urgent messages, the call is forwarded within 3 seconds to the right doctor. Not-so urgent ones are scheduled for the next day at the time specified by the client.”
When the doctor on call is not reachable, the message is delivered to his/her cell and home phones, or via email or text. The practitioner is free to respond quickly via call patch service. The doctor’s number is kept discrete and only the practice’s number is displayed. No More Phone Tag allows clients to port in their phone and fax number, eliminating the need for a phone system outright.
About No More Phone Tag:
No More Phone Tag is a well-equipped call answering service for medical practices and property management firms. Founded by Walter Lundstrom in the year 1991, the provider offers HIPAA compliant services at an affordable price. Presently, No More Phone Tag stands tall as one of the leading healthcare call centers in the US.