Walter Lundstrom is an industry thought leader and his foundation, No More Phone Tag, a leading call answering service. No More Phone Tag was incepted in the year 1991 to cater to the medical sector and gradually extended its services to property management firms as well. The company had organic growth in capacity and capability, presently handling over 300,000 calls monthly through a blend of talent and technology. The retention rates have been simply phenomenal with upwards of 90% of doctors persisting with No More Phone Tag once trying it out. Over 96% of clients leave the company only when they quit their practice. On medical call answering service, the spokesperson at No More Phone Tag stated, “The traditional medical answering services have their share of flaws. The operators are underpaid, overworked, and medically untrained. Plus, the laws prohibit them from imparting medical advice, and doctors find it cumbersome to deal with them. No More Phone Tag is a new-age call answering service with a strong history. We handpick medically trained, courteous, and agile call handlers, and take good care of them. They are trained to pick the call on the first ring, provide personalized greetings and prioritize calls, and distich them quickly and accurately.”
No More Phone Tag offers a wholesome answering service for doctors offices package to meet client needs, frontally. A typical package includes call forwarding, transfer of high priority calls, voice messaging for call overflow, auto attendants, disaster recovery systems, transcriptions of voicemail, and web reports, along with receptionist ability to transfer calls to cell phones. The company has the wherewithal to support multiple doctors simultaneously, enable real-time changes, and customize services to each doctor, each practice. An old-fashioned, down to earth, customer service, should clients require any assistance. Plus, No More Phone Tag stays in line with HIPAA regulations to safeguard patient information from any unauthorized access.
The spokesperson further stated, “Team No More Phone Tag remains prepared to attend calls whenever the doctor cannot – during office hours, after-hours, on weekends and holidays, or in hectic scheduling times. We have call prioritization down to a science. The call is responded to quickly, and the prioritization process kicks in. The urgent calls are dispatched within 3 seconds, quicker than anyone else. The less important ones, on the other hand, are scheduled for the next business day at a suitable time. Only the correct person is notified, at all times.”
In case the doctor cannot be contacted, the message is relayed to his/her cell and home phones, or via email or text. The doctor can leverage on the No More Phone Tag’s call patch service to respond quickly and without blocking his/her number. The company offers flat-rate plans, starting from $65 monthly with no hidden charges being applicable. That’s unlike competitors that charge individually for calls, pages, patches, and minutes.
About No More Phone Tag:
Ohio based No More Phone Tag is a call answering service company with three decades of industry experience. The company provides HIPAA compliant, tailored, and affordable on-call answering service to medical practices and property management firms. Presently, No More Phone Tag stands tall as a one-stop source for those looking for flat rate answering service.