On-the-spot feedback tools from Opiniator are enable ratings, ideas and issues at any point during the customer’s journey. This consequently helps businesses improve customer retention rates. This digital feedback cardfrom Opiniator allows on the spot notification to the business via the customer’s own cell phone. This means they can fix the issue and connect with the unhappy customer, before they defect, or worse, defect and complain online.Portland, Oregon, July 20th, 2019: Customer feedback is a valuable treasure for companies seeking higher customer retention rates. Opiniator is helping businesses to gain insights for improving retention rates using smart, on location, digital solutions. The company offers a digital comment cards which includes many feedback options. These include smiley faces, text message and phone survey tools for an omnichannel approach that is super convenient for the customer
For any service business, customer retention is essential to ensure long-term success. Still, many businesses suffer from double digit customer defection and lose substantial business before they even know it. Customer feedback can help but traditional feedback methods like comment cards, email or web surveys lack speed and precision. This means the customer has already defected to a competitor before the business can react. Opiniator breaks the mold with its best feedback cards that help improve retention rates by enabling on the spot customer feedback.
About its feedback approach, the Product Manager at Opiniator told, “The purpose of our solutions is to ensure convenience for the customers and increased response rates for the businesses. To make this happen, we integrate smart features into our solutions. From immediate staff alerts to alert tracking, photo upload, social media connect, online dashboard, multiple language support, and multiple survey inputs, we offer a comprehensive array of features to enable the business to retain customers by immediately acting on any issue – delivered via the tool.”
Opiniator’s feedback solutions are available in multiple languages to serve customers from varied ethnic backgrounds. Customers can offer their response in languages, including English, French, and Spanish. From survey design to tracking and monitoring, the company provides a full suite of services to the clients.
Opiniator is a digital comment card are accessed by the customer using their own cell phone and in input mechanism they prefer. These include, phone call, web, QR code , and SMS. All the feedback data is immediately accesses by the business in an online dashboard so they can see the satisfaction levels of their customers.
About Opiniator
Based in Portland, Oregon, Opiniator is a leading provider of on location feedback solutions for the brick and mortar businesses. The company has real-time web, QR code, phone, and text message feedback methods to suit every business.. As leading customer feedback and recovery platform, it improves performance and customer retention rates for the clients.