When Bill Stokes founded Stokes International in 1949, he had years of military experience behind him. His discipline and commitment to service was soon reflected by the level of high customer service his newly started military supply company displayed in all of its dealings. As the business expanded over the years and decades to eventually include a full website where customers can order goods on the web, the commitment to customer service never waned. In fact, Bill’s legacy can still be felt throughout the business and, perhaps, even to a greater extent on the website, where it’s easier for the company to disseminate a wealth of information to its customers effectively and efficiently.One of the ways that Stokes continues to take care of its customers is through its website’s Questions & Answers section. This section, which can be found under the Service tab on every page of the website, features the most-asked questions and answers from the customer to the Stokes International team. The topics covered in this section include how to register and use your account, ordering and customizing products, how to measure your hat size, how to measure your dress uniform size, measuring a proper 5.11 fit, how a Stokes badge is made, how to wear a citation cord, information on honor guard, how to keep your fire shirt clean, and measuring your glove size. All of these sections feature answers in both text and video formats that walk customers through all of the steps and nuances involved with each of these concerns.
The videos are especially helpful when it comes to assisting customers who don’t have a lot of experience with online shopping. Stokes has gotten the feedback time and time again that customers are thankful for the chance to shop independently as a result of having watched the videos. This is just another reflection of the importance that the Stokes family has always places, and will continue to place, on making sure that their customers have absolutely unparalleled access to the best supplies. One of the ways the company makes sure that this happens is through the helpful wealth of information available on the website. The commitment to transparency at Stokes is what clients value most over the years, and what keeps them coming back time after time.
To learn more about any of the topics described in this press release, visit Stokes’ website online at www.stokes-int.com. The helpful staff can also be reached by non-digital means via the contact page that is present there.
Stokes International
5225 Orbitor Dr., Unit 6,
Mississauga, Ontario
Canada L4W 4Y8
Phone : 800-361-2277
Fax : 866-286-2618